Do contact us as soon as possible by phone or email if you want us to hold or stop payment. You must ensure that we have not already completed the payment process.
In cases where we have already completed the payment process, we can only initiate a refund process. We cannot guarantee whether the refund will be successful or not.
We will do our best to make sure you get your refund, but that will be dependent on the beneficiary honoring the refund request.